Beach Property Group Privacy Statement

Beach Property Group and its subsidiaries are committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in the Act. We ensure that all officers, employees, and subcontractors are aware of and understand Beach Property Group and its subsidiaries’ obligations as well as their own obligations under the Act.

1. Purpose of this Policy

The purpose of this Policy is to:

• Give you a better and more complete understanding of the kinds of personal information we collect and hold.
• Clearly and concisely communicate how and when we collect, disclose, use, store, and otherwise handle personal information.
• Inform you about the purposes for which we collect, hold, use, and disclose personal information.
• Provide you with information about how you may access and seek correction of your personal information.
• Provide information about how you may make a complaint, and how we will deal with any such complaint.

2. Collection of Personal Information

Whenever you deal with Beach Property Group and its subsidiaries, whether as a current or prospective seller, buyer, lessor, or lessee, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for one or more of the services we provide.

The types of personal information we generally collect include:

• Name and date of birth.
• Residential and postal addresses.
• Email address and telephone numbers (home, work, and mobile).
• Occupation and business address.
• Financial information including details of your employer, income, and financial institution.
• Details of your spouse, de facto partner, dependent children, and roommates.
• Details of properties owned by you.

3. Use and Disclosure of Personal Information

Personal information collected by Beach Property Group and its subsidiaries will ordinarily be used for purposes including:

• Assisting you to sell, purchase, or lease a property.
• Coordinating repairs or maintenance to a property owned or leased by you.
• Recording or accessing information at the Titles Registry Office or the Residential Tenancies Authority.
• Client and business relationship management and marketing.

We may disclose your personal information to third parties such as:

• Prospective buyers, sellers, or lessees.
• Your legal or financial advisors.
• Tradespeople engaged to repair or maintain your property.
• Utility providers and insurance brokers.

4. Security

Beach Property Group and its subsidiaries are committed to keeping your personal information secure and safe. We achieve this through:

• Requiring employees and contractors to enter into confidentiality agreements.
• Secure hard copy document storage in locked filing cabinets.
• Security measures for access to our computer systems and websites.

5. Access and Correction

You may request access to personal information that Beach Property Group and its subsidiaries hold about you. We will acknowledge your request within 10 business days. If you are aware that we hold personal information that is no longer accurate, complete, or up-to-date, please contact us to request a correction.

6. Complaints

If you consider there has been a breach of the Australian Privacy Principles, you are entitled to complain to Beach Property Group and its subsidiaries. We will acknowledge receipt of a complaint within 2 business days and attempt to resolve it within 20 business days.

7. Contacting Us

You may contact us by mail, email, or telephone as follows:

• Mail: Beach Property Group, 95 Mooloolaba Esplanade, Mooloolaba QLD 4557
• Email: admin@beachpropertygroup.com.au
• Phone: 1800 888 600

 Privacy Policy – Website

This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the website (‘Site’). This privacy policy applies to the Site and all products and services offered by company.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Company may collect and use Users personal information for the following purposes:

To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.